The Grievance Redressal Cell at MCPS is dedicated to creating a supportive and inclusive environment by addressing and resolving any issues or concerns raised by students, faculty, and staff. By providing a structured and transparent process for grievance resolution, the cell ensures that any disruptions to the academic or administrative experience are promptly and effectively handled.
Whether the issue pertains to academic concerns, administrative challenges, or personal matters, the Grievance Redressal Cell is committed to ensuring that every stakeholder's voice is heard, and every concern is taken seriously, reinforcing the institution’s focus on well-being and fairness. The primary objectives of the cell are:
1.
To ensure a safe, fair, and harmonious environment, promoting transparency and accountability within the institution..
2.
To act as a dedicated forum where grievances related to academic, administrative, or personal matters are addressed in a timely and effective manner.
3.
To maintain open channels of communication and foster a culture of trust and mutual respect within the MCPS community.
4.
To uphold the institution’s values and ensure a positive experience for everyone by providing prompt grievance resolution.
Stakeholders are encouraged to submit their grievances through the prescribed channels (online and offline), ensuring that their concerns are heard and addressed responsibly. Each grievance is examined impartially, and appropriate action is taken to resolve the issue while safeguarding the confidentiality and dignity of all involved.
